Q: Can I change my seat before the event?
A: If you see seats for the same price as your ticket that you would prefer, contact our support team.
Q: I changed my mind, I want a refund
A: You may or may not be eligible for a refund. Terms and conditions of the event apply. Check with the event organizer.
Q: I lost my ticket and I think someone else has gotten access to it
A: Contact our support to invalidate your ticket and give you a new one.
Q: Can I upgrade my ticket?
A: Yes you can if tickets aren't sold out, contact our support to do so.
Q: Can I downgrade my ticket?
A: No you can't. You can try requesting for a refund if your event is eligible for a refund. If your event is not eligible for a refund, you can always try to list your tickets for sale.
Q: What does "fees" mean?
A: Payment processing fees.
Q: What is uPass?
A:uPass is a subsidiary of tix.ng. uPass is the use of RFID technology for access control, cashless payments amongst other things.
Q: Do all your events require the use of uPass?
A: No, only events that specifically state so.
Q: What is pre load?
A: Some of our events will implement cashless payments. For these events, it is possible to preload some money in advance at the same time tickets are being bought.
Q: Is it required to preload?
A: Absolutely not, preloading is simply more convenient because you can start spending as soon as you get to the venue.
Q: What other options are there for loading my wristband?
A: We will have plenty of top-up locations at the venue. Topups can be done either at topup stands, or by topup agents sprinkled around the food, drink and merchandise areas.
Q: What is required for entry to the event?
A: The uPass wristbands are required for entry, the wristbands may be collected at the venue entrance by presenting your tickets.
Q: Is it possible to collect the wristbands in advance?
A: Yes, and we advise this as a matter of fact. This is because having the wristbands in advance allows for easy and fast-tracked entrance. We will notify you by email when your wristbands are ready for pickup provided you selected the pickup option during purchase. If you did not select this but still would like a pickup, contact us and we can have this arranged.
Q: Do all your events require the use of uPass?
A: No, only events that specifically state so.
Tickets may or may not be eligible for refunds. If the ticket is, your tickets are fully refundable for three days after you purchase them, and up until three weeks before the event.
If you ordered your tickets online or offline (over the phone), we have you covered! No additional action is needed and you won't need to reach out to us.
You will be notified that the event is cancelled.
The ticket fee minus any payment processing fees will be refunded to the same source used to make the payment.
Refunds should be received within 7-10 business days after event is cancelled.
This Agreement, and use of the website, is an online service provided by tix.ng, (sometimes referred to herein as the "Company", "we" or "our") with a principal place of business in Lagos. The website consists of ticketing & RFID services, which may include facilitation of the purchase or sale of tickets to live events, access to other ticket resources, and related content provided by the Company and by third parties.
This Website is subject to the terms and restrictions contained herein and is for private personal use by consumers only ("Users"). Any other use or attempt to use this Website, or any of the services provided through this Website for commercial purposes (including the purchase of tickets for the purpose of resale), directly or indirectly, by you or by a third party is strictly prohibited unless prior written authorization is provided by us.
Changes in Terms and Conditions
Permitted Use of This Website
This Website is the property of tix.ng, and your access to this Website is with our permission. Any unauthorized access or use will be, among other things, a trespass, and we reserve the right to pursue our legal rights for any unauthorized access or use of this Website, including seeking civil remedies and equitable relief to the fullest extent possible, as well as referral of matters to appropriate law enforcement agencies.
Prohibited Use of this Website
You are prohibited from doing any act that has the effect of undermining the integrity of our system, this Website, our services and the method by which we provide our services to users.
As a material term of this Agreement, you expressly agree that you shall NOT do any of the following:
Deploy or facilitate the use or deployment of any automated means, method or device to view, select or copy any content from this Website;
Deploy or facilitate the use or deployment of any script, routine, program or any other automated means, method or device with respect to this Website for any other purpose, including but not limited to purchasing tickets;
Deploy or facilitate the use or deployment of any program, system, means, method or device, for any purpose that places an unreasonable, unnecessary or excessive demand or load on this Website, its hardware and connections, or prohibits, denies or delays access to this Website by others;
Purchase tickets to any event offered through this Website for the purposes of reselling those tickets, except as permitted by applicable law or as authorised by us. If we determine that you are purchasing an irregularly large number of tickets to an event or multiple events, we will presume that you are purchasing such tickets for resale purposes and at our sole election, we may cancel your transaction(s) and restrict your access to this Website;
Download or copy any content displayed on this Website for purposes other than preserving information for your personal use;
Establish any deep link or other connection to any specific page or pages of this Website other than the home page, without Company's prior written permission;
Deploy or facilitate the use or deployment of any automatic or manual device, process or means to circumvent, avoid or defeat any of our security measures or systems, including but not limited to the "CAPTCHA" system used as part of this Website's ticket purchasing process. The CAPTCHA system requires the typing of characters on your computer screen, and you expressly agree that the typing will only be done manually by you on the keyboard of the computer you are using to access this Website;
Access, reload or refresh this Website's transactional event or ticketing pages, or make any other request to this Website's transactional servers, more than once during any two second interval; or
Request more than 500 pages of this Website in any twenty-four hour period.
You expressly agree that you will use this Website only for lawful purposes. You will not post or transmit through this Website any material which: (i) violates or infringes in any way upon the rights of others; (ii) is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable; (iii) encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law; (iv) creates or attempts to create any liability of the Company, (v) contains advertising or any solicitation with respect to products or services, unless we have approved such material in writing, in advance of its transmission; (vi) introduces any program, executable file or routine (such as a worm, Trojan horse, cancelbot, time bomb or virus) into our system for any purpose, irrespective of whether any such program or routine results in detrimental harm to our system or our data; or (vii) threatens the continuous services of our ISP's, suppliers and vendors.
Any conduct by you that in our sole discretion restricts, inhibits, or interferes with any other consumer from using or enjoying this Website is expressly prohibited.
Transaction and Processing Fees
There is no fee for accessing this Website and viewing our content and the content of third parties that we display.
If you decide to purchase tickets or other merchandise, you agree to pay, in addition to the price for the ticket or merchandise, other fees and charges that we may impose, including but not limited to,, convenience fees, processing fees, method of delivery fees and other miscellaneous fees. The amount of each fee may vary, depending on the tickets or merchandise you purchase and the method you select to receive your tickets or merchandise.
Fees and charges, including (but not limited to) charges for issuance, convenience, handling, processing, shipping, delivery, (including but not limited to, any other miscellaneous charges assessed by us represent, among other things, the costs we incur in providing our goods and services to you. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit.
You are urged to review all pages displayed during your completion of a purchase. All fees and charges related to your transaction will be disclosed to you during the purchase process. If you do not agree to pay the fees or charges associated with your purchase, you may cancel your transaction.
Links to Other Websites
We may, from time to time, display icons, graphic or textual links to other websites, or display selected pages of other websites not affiliated with tix.ng or uPass. Any content, product or service provided by other websites is under the exclusive control of such third parties and not tix.ng. Your access to and use of any other Website, and any transaction in which you engage on any other website, is subject to the applicable user agreements and privacy policies of that website. By access and use of any other website, you expressly disclaim all liability of tix.ng with respect to your, or third party's actions on these other websites. The Company reserves the exclusive right and sole discretion to add, decline or remove, without notice, any icon or link to another website.
In addition, when you purchase tickets or merchandise from us, or when you become a registered user with us, you agree that you have established a business or personal relationship with the Company and you consent to receive email notices or advertisements from us in the future about events, products or services that may be of interest to you. If you are not interested in receiving email notices or advertisements from us, you should unsubscribe now.
Downloading Of Intellectual Property
Other than third party materials that tix.ng uses in accordance with applicable law and content posted by users, tix.ng owns all Website software, design, text, images, photographs, illustrations, audio clips, video clips, artwork, graphic content, and other copyrightable elements, including the selection and arrangement thereof, trademarks, service marks and trade names. You agree not to reproduce, modify, create derivative works from, display, perform, publish, distribute, disseminate, broadcast or circulate any Elements to any third party (including, without limitation, the display and distribution of the Elements via your own or a third party website) without tix.ng's express prior written consent. You further agree that you will not disassemble, decompile, reverse engineer or otherwise modify any software included in the Elements. Any unauthorized or prohibited use may subject the offender to civil liability and criminal prosecution under applicable federal and state laws. tix.ng neither warrants nor represents that your use of the Elements will not infringe rights of third parties.
Disclaimers, Limitation of Liability, Releases
IN NO EVENT WILL THE COMPANY, ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR MAINTAINING THIS WEBSITE BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS WEBSITE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE EXCLUSIONS OF INCIDENTAL AND CONSEQUENTIAL DAMAGES MAY NOT APPLY TO YOU, BUT WILL APPLY, IN ANY EVENT, TO THE MAXIMUM EXTENT POSSIBLE.
IN ADDITION TO THE TERMS SET FORTH ABOVE, NEITHER THE COMPANY NOR ITS PARENT COMPANY, INFORMATION PROVIDERS, OR CONTENT PROVIDERS WILL BE LIABLE REGARDLESS OF THE CAUSE OR DURATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR UNTIMELINESS OF, THE INFORMATION CONTAINED WITHIN THIS WEBSITE, OR FOR ANY DELAY OR INTERRUPTION IN THE TRANSMISSION THEREOF TO ANY USER, OR FOR ANY CLAIMS OR LOSSES ARISING FROM USING THIS WEBSITE. NONE OF THE FOREGOING PARTIES WILL BE LIABLE FOR ANY THIRD-PARTY CLAIMS OR LOSSES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, PUNITIVE OR CONSEQUENTIAL DAMAGES.
ANY LIABILITY THAT THE COMPANY, ITS PARENT COMPANY, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES MAY HAVE TO YOU UNDER ANY CIRCUMSTANCES WILL BE LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT EXPENDED BY YOU WITH US DURING THE TRANSACTION GIVING RISE TO THE CLAIM; OR (B) $100. IF YOU ARE A RESIDENT OF A STATE THAT DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEN THE FOREGOING PROVISION WILL NOT APPLY TO YOU.
YOU EXPRESSLY ACKNOWLEDGE THAT YOU MAY HAVE OR MAY IN THE FUTURE HAVE CLAIMS AGAINST THE COMPANY WHICH YOU DO NOT NOW KNOW OR SUSPECT TO EXIST IN YOUR FAVOR WHEN YOU AGREED TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, AND WHICH IF KNOWN, MIGHT MATERIALLY AFFECT YOUR CONSENT TO THE TERMS AND CONDITIONS OF THIS AGREEMENT.
You will be responsible for obtaining and maintaining all telephones, Internet connections, computer hardware, and other equipment needed for access to and use of this Website and for any and all charges related thereto.
tix.ng takes great care in the development and protection of its trademarks, service marks and logos and reserves all rights of ownership of its trademarks. Nothing contained in this website should be construed as granting by implication, estoppel, or otherwise, a license or right to use any trademarks displayed on this Website without the prior written permission of tix.ng, Inc., or their respective owners.
To ensure compliance, tix.ng will take action on receipt of notice of alleged copyright infringement. If you are a copyright owner or representative of the owner and believe that a user has submitted or uploaded material that infringes upon your copyrights, you may submit notification by providing tix.ng with the following information in writing:
identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
identification of the claimed infringing material and information reasonably sufficient to permit us to locate the material on this Website (such as the URL(s) of the claimed infringing material);
information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an Email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
a statement by you, made under the penalty of perjury, that the above information in your notification is accurate and that you are the owner of an exclusive right that is allegedly infringed or are authorized to act on the owner's behalf; and
your physical or electronic signature.
Please send all written correspondence of alleged infringements to:
A portion of the content for this Website is supplied by third parties. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, are those of the respective authors or distributors. Neither the Company nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose. We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice or statement made on this Website by anyone other than our authorized spokespersons while acting in their official capacities.
Without limiting any other remedies that we may have available at law or in equity, upon our confirmation that you have breached any provision of this Agreement or the agreements referenced in this Agreement, we may, without notice, cancel any pending transactions you may have with us and restrict or deny your access to our Website and services, including any services we provide through channels other than the Internet. You acknowledge and agree that monetary damages may not be a sufficient remedy to the Company for a breach of this Agreement and you consent to injunctive or other equitable relief for any alleged breach.
Any legal proceeding, which is commenced for the purposes of seeking injunctive or other equitable relief, will be adjudicated by a court of competent jurisdiction.
You agree that you will, at your expense, indemnify, defend, settle, and hold the Company, their respective directors, officers, shareholders, employees, agents, and assigns harmless from and against all claims and expenses, including attorneys' fees, arising out of your use of this Website, including but not limited to any use of this Website that is not authorized by this Agreement. In addition you will pay any judgment awarded against us or any settlement agreed to by you, and any authorized expenses incurred by us. tix.ng reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with tix.ng in asserting any available defenses.
All notices regarding any matter pertaining to this Agreement, or the policies referenced herein, including any notice of claim, summons or subpoena will be given by first class mail or courier, postage or air bill prepaid, and sent to: tix.ng. In addition, the Company may provide notice to you by either email or by registered courier, sent to the physical or email address you provided to us during any transaction conducted with us. Notice will be deemed effective 24 hours after sending of an email (unless returned due to an invalid email address) or 3 days after mailing.
This Agreement is to be construed in accordance with the laws, without regard to its conflict of laws provisions. This Agreement, as updated from time to time, constitutes the entire agreement between us, with respect to the terms and conditions of use of this Website and supersedes all previous written or oral agreements between us. If any provision of this Agreement is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will be enforced. The section headings in this Agreement are for reference purposes only and in no way limit or describe the scope of a particular section. Our failure to enforce any breach of this Agreement by you or others does not constitute a waiver of our right to enforce the terms of this Agreement in the future for a similar breach.
Fair Consumption Policy
Unlimited food & drinks included in some table packages are subject to a fair consumption policy.
We currently provide our mobile services for free, but your carrier's normal rates and fees, such as mobile access, data and text messaging fees, would still apply.
Personal Information We Collect
In the course of selling tickets or other merchandise, we may collect and maintain certain personal information that will help us to more efficiently perform various transactions. In most instances, we are required to collect your personal information for processing on behalf of certain entertainment organisations and venues (an “Event Organiser”) as part of our contractual relationship with them. Of course, if you wish to purchase tickets to an event and remain anonymous, you may purchase your tickets in person, directly through the Event Organizer’s box office.
We collect personal information you choose to provide during utilization of Company Services such as becoming a registered user, purchasing tickets or admission to an event or venue, signing up for or subscribing for products or services or participating in special promotions. The information we collect may include, but is not limited to:
Payment Card Information
If we collect your information, in most instances, the applicable page(s) or locations(s) within the Company Property will include statements regarding what information is required and functionality for you to submit required or requested information.
How and for What Purpose We Use and Share Your Personal Information?
To provide you with the information you have requested, or with the tickets or other products, services or content you have purchased. For instance, if you are purchasing tickets or admission to an event or venue, the Company utilizes your personal information to complete the purchase transaction and to communicate with you about your ticket order, ticket delivery or other inquiry.
Whenever you purchase tickets or admission to an event or venue, we may be required to share your personal information with a third party payment card processor or other payment processing services to facilitate completion of your transaction. The payments processor may share the same information with your payment card issuer, bank or payment services account provider for their use in connection with gathering data related to use of their cards, rewards programs or other purposes. tix.ng is not liable nor exercises control over any of the interactions between payments processors, issuers, or the likes. You are urged to read and become familiar with the privacy policies governing the use of your credit cards.
When you purchase a ticket or admission to an event or venue, we may be contractually required to pass your personal information to the Event organizer, or their authorized service provider, so that they may communicate with you about the event you are going to attend. Under those circumstances, we cannot offer you the option to opt-out from having your information passed to the Event Organiser, and tix.ng shall not be liable for the use of your personal information by the Event Organiser. When you purchase tickets to an event, you should read and become familiar with the privacy policies of the Event Organiser as such policies will be applicable to the use of your personal information by the specific Event Organiser.
In certain instances, while utilizing tix.ng Services you may consent to share personal information or receive communications from Event Organisers or specified third parties. Upon receiving your consent, tix.ng may disclose your personal information to the applicable third parties and subject to such consent may communicate with you accordingly.
tix.ng may share personal information to trusted Service Providers who assist us in operating our services, conducting our business, or the provision of the Company Services to you. These Services Providers may use your personal information only to the extent necessary to perform the services they provide to tix.ng , and are required to provide a comparable level of protection and confidentiality of your personal information.
Other Information Collected; Cookies Consent
Technical Information & Cookies. When you use Company Services, including the Website, we use software tools, including but not limited to “Cookies” (small amounts of data which include a unique string of characters sent to your browser or application from a website's computers and stored on your computer's or device's storage), web beacons (technology used to track activity, also known as pixel tags) and similar technologies, to collect a variety of information, for example the IP address of the computer or device used to access a Company Service, the type of internet browser or operating system used to access a Company Service, the date and duration of a website visit or the Internet Protocol address used to access the website. We use such technical information for internal purposes, for example to study and improve the response times of our Company Services, understand how certain features of our Company Services are used, identify the geographic region our visitors are contacting us from, and determine how many people visit our Company Services at any given time. tix.ng may also utilize The Adobe Flash Player (“Flash”), and Flash “cookies”, during your use of the Website. Flash is an application and web tool that allows for rapid development of dynamic content. Flash uses technology to remember settings, preferences and usages similar to cookies but are managed through an interface different than the one provided by your web browser.
Third Party Cookies and Network Advertisers. We may allow and use select third parties, such as those who deliver advertisements or provide other services associated with Company Services, to place cookies on your computer's or device’s storage. Network advertisers may use information (not including your name, address email address or telephone number) about your visits to the Website and other websites in order to provide advertisements about goods and services of interest to you. These companies may also use non-cookie technologies to recognize your computer or device and/or to collect and record information about your web surfing activity including your activities on or off Company Services. Please keep in mind that your web browser may not permit you to block the use of these non-cookie technologies, and those browser settings that block cookies may have no effect on such techniques.
Location Data. When you use Company Services we may solicit your permission to collect your location data. Some features within our Services may only function upon confirmation of your location, and therefore such features will not be available if you choose not to provide your location data to us. The specificity of the location data collected may depend on a number of factors, including the device you are using (e.g., laptop, smartphone, tablet) and how you are connected to the Internet (e.g., via cable broadband connection, Wi-Fi). If you enable location services for our Company Services, we may collect location data periodically as you use or leave open our Company Services. We use such location information for internal purposes and to improve your Company Services experience. We may associate such location information with personal information you provide to us as described in Section 1 above, in which case we will treat such associated information as personal information. Depending on the platform you use to access our Services (e.g., Apple’s iOS, Google's Android) you may be able to control whether location data is collected from within "Settings" or other controls on your wireless device or applicable Company Service (e.g. application).
Device ID. When you use certain Company Services, we or our Service Provider, may collect your unique device ID. We may use such information for internal purposes and to provide you a better Company Services experience. We may associate Device ID with personal information you provide to us as described in Section 1 above, in which case we will treat such associated information as personal information.
Other Circumstances When Your Data May Be Shared
Aggregated and Anonymous Information. This information is not linked to personal information that can identify you or another individual person. Amongst other reasons, this information may be shared for analytics advertising purposes. As with many websites, we use Google Analytics to understand how you and other visitors engage with Company Services
Business Transfers. As time passes, tix.ng may be sold along with its assets, or other corporate transactions may occur. In such a case, our customer information may be one of the business assets we transfer.
Managing Your Personal Information
tix.ng utilizes Email as a vital and primary communication channel with registered users of Company Services. By providing us with your Email address, you grant to tix.ng (and its service providers) permission to communicate with you via Email for any purposes tix.ng determines to be relevant to your use of its Company Services or your relationship with tix.ng , including, but not limited to, system messages, product updates, service announcements and other marketing messages you have elected to receive. You may opt out of receiving any marketing messages that we may send to you.
Users are not able to unsubscribe from system messages, product updates and service announcements, which contain important information about service notices and responsibilities. tix.ng occasionally communicates with its users via Email to provide information about requested services and regarding issues related to their account.
In addition to providing a mechanism for users , tix.ng strives to provide users with access to their personal information. Users can access, update, correct or delete their personal information by logging into their account on the tix.ng website or other Company Service, as applicable. In many cases, users may also be able to access, update, correct or delete personal information on Event Host websites.
How Long Is Your Personal Information Retained?
Data Quality and Security Statement
tix.ng takes the security of your personal information very seriously and utilizes security measures to protect your personal information against unauthorized access to, unauthorized alteration, and disclosure of data. We use data security systems to encrypt your personal and financial information to reduce the risk of loss, misuse, and alteration of your information, or that your information will be obtained by unauthorized persons. Our electronic security measures are complemented by the physical security of our facilities and limited access to certain critical areas, such as our computer locations. However, because of the increasing sophistication of computer hackers and others who would seek to invade our computer systems for the purpose of stealing information, damaging our systems or denying our systems' ability to operate effectively to safeguard personal and financial information as intended, we make no promises as to the security of personal or financial information in our possession or the impenetrability of our computer systems under unusual circumstances or our computer system's resilience to future sophisticated attacks. tix.ng also, cannot safeguard any data stored on your own personal computer or device, or any public computer upon which you might elect to access Company Services.
Links To / From Other Sites
Our Company Services, including our Website, may contain links to other Internet websites which we do not operate and, conversely, other Internet websites may contain links to our Website. We are not aware of and are not responsible for the privacy policies, practices, or content of such other websites. We encourage visitors to read and become familiar with the privacy policies maintained by such other websites.
Information of Minors & Children.
We do not target our Website or Company Services to children, and our Company Services does not knowingly collect personal information from children under the age of sixteen (16) without the consent of the child’s parent or guardian. Should we become aware that a child under the applicable age of consent has provided us with personal information; tix.ng will take the necessary steps to remove such information and terminate the child’s account.
Upon receipt of any complaint, tix.ng will commence an investigation into your complaint. You will be informed of the outcome of your complaint within a reasonable period of time following completion of the investigation.
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